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Five Oceans is a global brand specialized in marine equipment; we offer a large range of products made in countries from all over the world. This selection is made by our professional team with more than 40 years of experience in the marine business. At Five Oceans we are proud of our dedicated customer service department, trained to give you excellent and superior service; we support our customers with inventory, sales and warranty coverage. Our products are made with the highest quality standards; they combine industry-leading technology with intuitive robust design to withstand the whole range of marine conditions. You will find excellent new designs in every product range at very competitive prices. If you want the best option for your boat, ask for Five Oceans. |
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Bermuda |
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The Marine Locker Lyle Douglas 15 Gorham Rd (HM 07) - Hamilton Tel: (+1+441) 1-441-295-9950 E-mail: marloc@ibl.bm Website: www.marinelocker.com |
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Brazil |
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Real Marine Infante D. Henrique, s/nº - loja 12 (20021-140) - Aterro do Flamengo Tel: (+55) 21-3235-6222 E-mail: marketing@realmarine.com.br Website: www.realmarine.com.br |
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SOS NAUTICA Sr. Daniel Brusa E-mail: sos_nautica@hotmail.com |
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Chile |
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Embarcaciones Cabello Rafael Cabello Colonia Kennedy Lote 2 - Huerto 78-B - Paine Tel: (+56) 09-923-358-90 /// 02-286-626-07 E-mail: info@rcabello.cl Website: www.rcabello.cl |
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Pro-Nautica Av. Las Condes 13.451, local 135 Tel: (+56) 2799 0210 Website: www.pro-nautica.cl |
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Colombia |
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Dream-Mold Andres Lopez Carrera 55 # 79Bsur - 10 - La Estrella - Antioq Tel: (+57) 444 MOLD (6653) E-mail: info@dream-mold.com Website: www.dream-mold.com |
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Mexico |
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Derma Marine General Treviño 382 - Santiago N.L. Tel: (+52) 245-143-00 Website: www.dermamarine.com |
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Paraguay |
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Centro Náutico Sr. Ricardo Casola E-mail: gerencia@cavel.com.py Website: www.centronautico.com.py |
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Peru |
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American Diesel International SAC Víctor Marcelo Av. Oscar R. Benavides N° 4525 - Of. 8 (Piso 3) - Callao - Prov. Const Tel: (+51) 562-0788 E-mail: vmarcelo@amedisac.com Website: www.amedisac.com |
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United States |
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Baron Usa LLC 11200 NW 107 Street - Suite 6 (33178) - Miami - Florida Tel: (+1) 786 331 9310 E-mail: info@baronusa.net Website: www.baronusa.net |
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Uruguay |
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Astillero AIP Sr. Peña Raul E-mail: astiap@adinet.com.uy |
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The refund will be issued after receiving the item back in our facilities. BARON USA LLC will refund the amount paid for the item purchased; original shipping costs will not be refunded unless it's a warranty problem. In the case the item has manufacturer's defects we will issue a full refund including shipping costs or send a brand new item.
Original ReceiptThe original receipt, gift receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
Non-returnable Items
Returns by MailYou can return online purchases through the mail. To return your online purchase by mail: Baron Usa LLC 11200 NW 107 Street - Suite 6 Miami, FL 33178 For proof of delivery, we recommend that you return items via UPS or insured USPS.
RefundRefunds will be credited to the original credit card or PayPal account.
RESTOCKING FEES ASSOCIATED WITH RETURN REQUESTSIf returning an item back to us, keep in mind the following restocking fees (if applicable) The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. The buyer receives damaged or defective item. The buyer changes their mind* about a purchase and returns an item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. The buyer returns an item they received materially different from what they ordered. |
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1. What does the Baron USA Privacy Policy cover? This privacy policy outlines Baron USA' practices regarding information collected: - Online at Baronusa.net, Baronusa.com, Five-oceans.com and any other websites operated by Baron USA (the "Baron USA Sites"); - When you call, e-mail or otherwise communicate with Baron USA; and - At Baron USA retail stores in the United States (the "Retail Stores"). By visiting a Baron USA Site or Retail Store, participating in our rewards program or otherwise interacting with Baron USA, you are accepting the practices described in this Privacy Policy. We suggest you review this Privacy Policy periodically, as it may be updated from time to time. This policy was last revised in May 2013. 2. What information does Baron USA collect? Information You Give Us. Baron USA may collect any personally identifiable information (such as first and last name, credit card number, home address, e-mail address and telephone number) that you provide when you interact with Baron USA. Some examples are when you: - Make an online or in-store purchase; - Create or edit your Registries and Wish Lists; - Participate in a contest, sweepstakes or other promotion; - Fill out a survey or questionnaire; - Sign up for our rewards program or other program or club; - Engage with Baron USA content through third-party social networking sites; or - Contact a Baron USA customer service representative. Automatic Information Collection. Each time you visit a Baron USA web site, the web server may or may not automatically collect certain types of information when you interact with our website, e-mails and online advertising. Some examples of automatic information we may collect are as follows: - We may record your internet service provider's address, your internet protocol or IP address, the web page from which you came, your web browser software, the type of handheld or mobile device used to link to the web page, and the language settings on your web browser; - We may collect a record of your activity or your "clickstream" while visiting Baron USA Sites; - We may use "cookies" to recognize when you are shopping on Baron USA Sites. A cookie is a small text file that a website or e-mail may save to your internet browser and store on your computer's hard drive for use in subsequent visits to Baron USA Sites or other sites; and - We may use web beacons or similar technologies which allow us to know if a particular web page was visited, an e-mail opened, or if the advertisements on the Baron USA Sites or other sites were effective. We may operate cameras in our Retail Stores for security and operational purposes. Except for security and loss prevention purposes, we do not use these cameras to identify you personally. Combined Information Information you provide at our Retail Stores may be combined with information that you provide online at Baron USA Sites, as well as with information about your product interests and purchases we collect automatically. The information you provide to Baron USA may also be combined with demographic and other information that is available from other sources in order to allow Baron USA to better communicate with you and enhance our customer service and your shopping experience. 3. How does Baron USA use and share personal information? Using Your Personal Information Your personal information is used by Baron USA to enhance your customer relationship, respond to your requests, improve our customer service, tailor offerings and advertisements to you, communicate with you about products, services, special offerings and events or programs offered by Baron USA or our marketing partners that may be of interest to you. We participate in interest-based advertising and may use information about you to allow you to see certain advertising based on your interests or your activity on our websites or other websites. Baron USA may also use this information to analyze and manage its businesses. Aggregate or combined data is collected from online and offline facilities and may be used to enhance the ability of Baron USA to communicate with you and to support business functions such as fulfillment, internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions. Sharing Your Personal Information With Third Parties: Baron USA may share your personal information with third parties, including as set forth below. With Other Parts of our Business: Personal information collected by any part or department of Baron USA' business will be used in accordance with this Privacy Policy and may be shared with other parts or departments of Baron USA' business for use in accordance with this Privacy Policy. With our Service Providers: Baron USA may share your personal information with service providers. Some examples of things service providers may do that may involve your personal information are: - Authorization of credit card and check transactions, order fulfillment, sweepstakes and contests, our rewards program, and co-branded or joint product and service promotions. - Developing, hosting or maintaining the Baron USA Sites on behalf of Baron USA. - Warehousing product, personalizing product and performing order fulfillment services on behalf of Baron USA. - Aggregating customer information and/or improving customer service. We may then share such aggregated information with prospective marketing partners and advertisers. These service providers are granted access to some or all of your personal information as necessary and may use cookies (as defined above) or other automatic collection technology on our behalf. They are contractually restricted from using your personal information except as may be necessary to perform their services. In Connection with Business Transfers: In the event that a store, division or part or all of Baron USA (or the assets of a Baron USA entity) is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets. To Comply with Laws: Baron USA may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, Baron USA employees or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. 4. How is my personal information protected? Baron USA uses industry-standard security techniques on the Baron USA Sites to help protect against the loss, misuse or alteration of information collected from you at the Baron USA Sites. When you access your account information or transmit personally identifiable data to the Baron USA Sites, that information is stored on servers that the Baron USA Sites have attempted to secure from unauthorized access or intrusion. "Secure Socket Layer" software encrypts personal information you transmit to the Baron USA Sites. Baron USA cannot be and is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures. It is the company policy not to share or sell customer information with any Third Party. We realize the increasing problem of spam on the internet and will not contribute to this plague by giving away or selling our customer's information. Baron USA will not conduct any promotional e-mails without consent of the recipient. Customer may consent by signing up of newsletters and promotions on our home page. 5. What are my choices regarding how my personal information is collected and used? Communications from Baron USA. From time to time, you may receive communications including mailings, telephone calls or e-mails from Baron USA with information on products or services, discounts, special promotions, upcoming events or other offers from Baron USA or its marketing partners. You may opt out of receiving e-mail communications by clicking the "Unsubscribe" link at the bottom of the e-mail received. It may take us up to 10 days to complete this process, as permitted by law. You may opt out of receiving mailings or telephone calls by contacting us at info@baronusa.net. Please note that if you request that your name be removed from a Baron USA mailing list, your name will be removed from all of the mailing lists maintained by Baron USA. In addition, your personal information may be retained in the database for recordkeeping purposes and for internal research and analysis. Interest-based advertising. We participate in interest-based or behavioral advertising. This means that you may receive communications, special promotions, and see advertising on Baron USA Sites tailored to how you browse or shop or you may see advertising for Baron USA on other websites based on your particular interests and online activity. 6. Linked Sites The Baron USA Sites may contain links to other sites, including content from other sites that is occasionally framed within a Baron USA Site. If you access those links, you will leave the Baron USA Sites. Baron USA does not control those sites or their privacy practices, which may be different from this one. You should review the privacy policy of any site linked to or framed within a Baron USA Site prior to providing any information on or to that site. 7. How to contact Baron USA If you have questions or concerns about this Privacy Policy, please feel free to send us an email to info@baronusa.net. |
| Baron USA uses Authorize.net to process all credit card transactions. Credit card information is entered in Authorize.net's secure website for payment processing. We never see any of your credit or debit card information. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption. |
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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE. -> Products, Content and Specifications All features, content, specifications, products and prices of products and services described or depicted on www.five-oceans.com and www.baronusa.net (together this "Web Site"), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Baron USA LLC ("Baron USA", "we" or "us"), makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated. -> Warranty The warranty period for all our products in our catalog is 6 Months unless otherwise is stated on the description of the product. Contact us directly for warranty related questions. -> Shipping Limitations When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. -> International Buyers Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. -> Accuracy of Information We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. The price displayed on the website may differ from the price for the same item sold as in-store merchandise. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. -> Use of this Web Site The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. The software and other technology components of this Web Site are © Baron USA LLC, or its affiliates and suppliers. The contents of this Web Site are © 2006, Baron USA LLC or its respective affiliates and suppliers. All rights reserved. Baron USA LLC also owns a copyright in this Web Site as a compilation. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. -> Trademarks Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Baron USA or its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of Baron USA, or such other owner. -> Linking to this Web Site Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any information or material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations. -> Third Party Links From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Baron USA. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk. -> Inappropriate Material You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Web Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials. -> User Information Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable. -> DISCLAIMERS YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER BARON USA NOR ANY OF ITS RESPECTIVE AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEB SITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER BARON USA NOR ANY OF ITS RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. -> LIMITATIONS OF LIABILITY Baron USA assumes any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site. IN NO EVENT WILL BARON USA OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. -> Revisions to these Terms and Conditions These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Web Site. -> Choice of Law; Jurisdiction These Terms and Conditions supersede any other agreement between you and Baron USA to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the State of Florida or the United States District Court for the District of Florida. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. -> Termination You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice. -> Additional Assistance If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us. |
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Store Pickup lets you avoid shipping charges and pick up your order in a Five Oceans' store. 1. How it works - During checkout, choose Store Pickup and select your store. - We'll show you an estimated pickup date. - Place your order and wait to receive a "Ready for pickup" e-mail. (This is a separate e-mail from your order confirmation e-mail.) - Bring your ID, credit card, and order number to the store and pick up your items. - We'll hold your items at the store for 8 days. If you don't make it in by then, we'll cancel the order and refund your method of payment. 2. Bring to the store - Your government-issued photo ID. - The credit card used for the purchase (if a credit card was used). - Your order number. 3. Who Can Pick Up Your Order You can pick up your order yourself or choose someone else to pick it up (Friends & Family Pickup). To have your order picked up by someone else,you must select that option during checkout. You'll provide the pickup person's name and will need to show his/her ID and the order number at the store. It's important to note that only you or your designated pickup person can pick up the order. 4. A Few More Things to Know - There's no charge for Store Pickup. - Products may be larger than expected due to their packaging. Please keep this in mind when considering what vehicle you use to pick up your order. - Allow extra time to pick up large orders. 5. Marketplace Items - Marketplace items are not available for Store Pickup. 6. Changing or Canceling Store Pickup To change or cancel a store pickup order, call us at +1 (305) 640-8678. - To switch from shipping to store pickup, call within one hour of placing your order. - To switch from store pickup to shipping, call any time. - If you're calling to cancel a store pickup order, please send us an email to info@five-oceans.com We'll hold your items at the store for 8 days. If you don't pick up your items by then, we'll cancel the order and refund your method of payment. |
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