SHIPPING & RETURNS

OUR SHIPPING POLICY

We want to get your products to your door as quickly as possible. All orders placed by 2:00 PM EST will be processed the same business day. Orders placed after 2:00 PM EST will be shipped the next business day. All "Delivery by" dates are estimates and not guaranteed.

Estimated Delivery Timelines

CONTIGUOUS UNITED STATES

Five Oceans uses USPS/UPS Ground service on all shipments within the contiguous United States unless otherwise noted or the customer selects an expedited option. Please allow 1 business days for processing your order and an additional 2–5 business day for your order to arrive. Look for a shipment tracking number via email when your order has been processed. 

ALASKA, HAWAII & PUERTO RICO

All shipments to Alaska, Hawaii or Puerto Rico will be shipped via USPS Priority Mail and may incur an additional shipping charge based on weight or insured value of the package. This information will be provided at checkout. These shipments may take a up to 10 business days to arrive. Look for a shipment tracking number via email when your order has been processed. 

ORDER PICKUP

Pickup times are from Monday to Friday 9:00 am to 4:30 pm. Kindly, have your valid ID & order number ready for pick-up.

INTERNATIONAL SHIPPING

All International orders can be processed through our website. Please keep in mind we do not take responsibility for duty processes or costs of each country of destination. 

Please note that our free shipping policy does not apply to custom orders or special inquiries. 

OUR RETURN POLICY

Five Oceans’ goal is to make purchasing product as easy as possible so you can spend more time enjoying your passion! We understand that sometimes orders need to be returned. Our return policy is intended to help you with getting the right product that will help you have a great time on board.

If your Five Oceans purchase does not meet your needs or expectations and is within a 30-day period, package your unused item in its original packaging with proof of purchase and send it back to us. In the case products are not in the same conditions as they were shipped the return will be rejected.

Please visit our return center to initiate a return.

RETURN CENTER (LINK) 

If you need assistance to complete the return please email us at info@five-oceans.com

Customer is responsible for the charges of the return shipping.

ALL OUTLET PRODUCTS ARE NON-RETURNABLE.

INTERNATIONAL ORDERS ARE NON-RETURNABLE.

CUSTOMIZED PRODUCTS ARE NON-RETURNABLE. 

PRODUCT 4489 4490 4491 4492 4493 4494 (CHAIN PER FOOT) ARE NON RETURNABLE