You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

Orders are usually processed within 1 hour.
Once your order is ready for pick-up, you will receive an email notification.

Local order pick-up location:

10014 Premier Parkway, Miramar, FL 33025

Please bring a valid photo ID and your order number at the time of pick-up.

Pick-up hours: Monday to Friday, 9:30 AM – 4:30 PM

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

• Contact our customer service via email address..
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders. This is because orders may be processed once received

Our technical support is available via email at info@five-oceans.com.
To better assist you, please provide detailed information regarding the issue you're experiencing (product number, issue, video, or pictures). Please allow 1 -2 business day for responses.