We take enjoyment in the products we make and warrant to the person who originally purchased the product (“you”) that all Five Oceans products are ready to handle the extreme conditions of the open sea or terrain. However, we also know things can happen that's why we've got you covered for a year.
Make sure to stop by an register your product to receive the benefits of our warranty. A Crew Member on our customer service team will respond back within 2-3 business days following a review of your request. To download the terms of our warranty simply click here.
2. Same Day Shipping
With us there is no need to wait, you'll get your product shipped out the same day as long as you place it before 2 pm. Everything placed after 2 pm will be shipped the next business day.
3. Safe with us
We always maintains a large stock of products, giving you the advantage of always finding what you need to live out your passion. If by any chance it's out of stock, make sure to click the "Notify Me" button so you can be the first to get it.
You are able to return an item as long as it falls under the 30-day return policy. Further details can be found under the shipping & returns section. Important to note international sales are excluded and items marked Final Sale. Restocking fees may apply, check out return policy for more details.
We are truly sorry but no exchanges allowed, you must return the item for a full refund in order to purchase a different item.
When will my order ship?
All orders are shipping on the same day if placed before 2 pm (excluding weekends, holidays, or if we're sailing "smiles" ). You can also find more details on our shipping & returns section.
Do you ship internationally?
We sure do. Please note that international orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond our control. For further information visit our shipping and returns sections.
How do I contact someone?
We can be reached through firstname.lastname@example.org or simply . Please allow up to 24 - 48 hours for a customer service representative to respond. Customer service hours are Monday - Friday: 9 am - 5 pm EST
You sure can pick up in our store. Will be waiting!